FAQ

Shipping & Tracking

How long does delivery take?
Your order is dispatched without delay. The full process usually takes 4–9 business days, divided into two stages:

• Processing time: 0–1 business days — we confirm your order, perform checks, and securely prepare your package.

• Delivery time: 4–8 business days — varies by destination and courier transit time.

How can I track my delivery?
Once shipped, you’ll receive a tracking number by email. You can also follow your parcel through our tracking page anytime.

Do you deliver to the United States?
Yes, we deliver to the United States. We offer free shipping on all orders within the United States.

Returns & Exchanges

What is your return policy?
You may return any product within 30 days. Customers handle the return process using the provided return label.

How do I start a return or exchange?
Contact info@paulwardrobe.com with your order number and reason. We’ll reply with all details and the return address.

When will I receive my refund?
Refunds are processed within 10 business days once your return is inspected and approved.

Other Questions

Which payment methods are accepted?
We accept Visa, Mastercard, Apple Pay, and Google Pay. All payments are processed securely in USD

Is shopping on your website secure?
Yes. All payments use SSL encryption, and card details are never stored. Every transaction is handled safely by Shopify.

How do I find my size?
Each product page includes a full size guide. For personal sizing help, contact our team before placing your order.